Return & Refund Policy

At Serene Dragonfly, many of our products are printed or made to order specifically for each customer. Because of this, we do not accept returns or exchanges for incorrect sizing, color preference, change of mind, or ordering errors made at checkout.

Please review product descriptions, sizing charts, and order details carefully before completing your purchase.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us at support@serenedragonfly.com within 30 days of delivery.

To help us resolve the issue quickly, please include:

• Your order number
• A brief description of the issue
• Clear photos showing the problem and the item received

Once verified, we will provide a replacement or refund in accordance with our print-on-demand fulfillment partner’s policies.

Returns & Exchanges

Because all items are made to order, returns and exchanges are not accepted unless the item arrives damaged, defective, or incorrect.

Items returned without prior approval will not be accepted.

Address Issues & Undeliverable Packages

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order is returned, delayed, or undeliverable due to an incorrect or incomplete address provided by the customer, Serene Dragonfly is not responsible for replacement costs.

In some cases, a refund of the product cost (excluding shipping fees) may be issued if the item is returned to the fulfillment provider or confirmed lost according to carrier or fulfillment policies.

Shipping Delays

Delivery times are estimates only. We are not responsible for shipping delays caused by carriers, weather, customs processing, or circumstances outside our control.

Non-Returnable Items

The following items are non-returnable and non-refundable:

• Custom or made-to-order products
• Presale items
• Sale or clearance items
• Gift cards

Refunds

Approved refunds will be issued to the original payment method within 10 business days.

Please note that your bank or credit card provider may take additional time to process and post the refund to your account.

If more than 15 business days have passed since your refund was approved, please contact us at support@serenedragonfly.com.