Shipping policy
Shipping & Order Processing
All Serene Dragonfly products are made to order through our print-on-demand and fulfillment partners. Because of this, items are not shipped immediately after purchase.
Order Processing Time
Orders typically require 2–10 business days for production before shipping. Processing times may vary depending on product type, supplier availability, holidays, weather events, or high order volume.
Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.
Estimated Shipping Times
Estimated delivery times after production are:
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United States: Typically 5–15 business days
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International Orders: Typically 10–25 business days
Please note that some specialty products, seasonal products, or high-demand items may require additional processing and shipping time.
Delivery times are estimates only and are not guaranteed.
Delays may occur due to:
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Shipping carriers
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Weather conditions
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Customs processing
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High seasonal demand
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Supplier or fulfillment delays
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Other circumstances outside our control
Presale Items
Presale items require additional production and processing time.
Estimated delivery for presale items is typically:
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United States: Approximately 15–25 business days
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International Orders: Approximately 20–35 business days
Some presale items may ship sooner, but delays can occasionally occur due to supplier availability, production schedules, customs processing, weather, or high order volume.
If your order contains both ready-to-ship and presale items, they may ship together unless otherwise stated.
By purchasing a presale item, you acknowledge and agree to the extended processing and shipping timeframe.
Shipping Costs
Shipping costs are calculated at checkout based on:
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Product type
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Shipping destination
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Shipping method selected
International customers are responsible for any applicable customs fees, taxes, duties, or import charges required by their country.
International Shipping Information
Certain international destinations may require additional customs, tax, or identification information. Customers are responsible for providing accurate information required by their country’s shipping regulations.
Failure to provide required information may result in shipping delays, returned packages, or canceled deliveries.
A valid phone number may also be required for some international shipments.
Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address at checkout.
Orders shipped to incorrect or incomplete addresses may be delayed, returned, or lost and may not qualify for replacement or refund.
If an order is returned due to address issues, additional reshipping costs may apply.
PO Box Addresses
PO Boxes are accepted for U.S. orders only.
Large items or certain shipping methods may not be deliverable to PO Boxes.
Lost or Stolen Packages
If tracking confirms successful delivery, Serene Dragonfly is not responsible for lost or stolen packages.
Questions
If you have questions before placing your order, please contact us at: